​

​Privacy Policy

Naturopathy in Balance

​

1. Your Privacy Matters

At Naturopathy in Balance, your privacy and the confidentiality of your personal and health information are taken seriously. This clinic complies with the New Zealand Privacy Act 2020 and the Health Information Privacy Code.

This policy explains how your personal and health information is collected, stored, used and protected.

2. What Information We Collect

When you book or attend an appointment, we may collect:

• Full name

• Date of birth

• Address

• Phone number

• Email address

• Emergency contact details

• Health history and medical information

• Supplement and medication details

• Consultation notes and treatment plans

• Payment details (processed securely through the booking system)

We only collect information that is necessary to provide you with safe and effective care.

3. How Your Information Is Collected

Information may be collected:

• Through online booking forms (including SimplyClinic)

• Through health questionnaires

• During consultations

• Via email or phone communication

4. Why We Collect Your Information

Your information is used to:

• Provide naturopathic consultations and therapies

• Develop individualised treatment plans

• Communicate with you about appointments

• Maintain accurate clinical records

• Process payments

• Comply with legal and professional obligations

Your information will never be sold or shared for marketing purposes.

5. Storage and Security

Your information is stored securely using professional practice management software and password-protected systems.

Reasonable steps are taken to protect your information from loss, misuse, unauthorised access, or disclosure.

Electronic records are stored on secure platforms. Paper records (if used) are stored in a secure location.

6. Sharing of Information

Your information will not be shared with third parties unless:

• You provide written consent

• It is required by law

• It is necessary to prevent serious harm

• It is required for referral purposes (with your permission)

If referrals are made to other healthcare providers, only relevant information will be shared and only with your consent.

7. Access to Your Information

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

Requests can be made by contacting the clinic directly.

8. Retention of Records

Health records are retained in accordance with New Zealand legal requirements. Clinical records are generally kept for a minimum of 10 years.

9. Payment Information

Payments made through online booking platforms are processed securely. The clinic does not store full credit card details.

10. Contact

If you have questions about this privacy policy or your personal information, please contact:

Naturopathy in Balance
Email: wellnessclinic@xtra.co.nz
Phone: 021 647798

​